Tips before you call the help desk please ensure that you have checked the following items

Hardware

You have power to your computer and monitor have power - Power Lights turn ON !
All cables are securely connected
Software

You are able to identify the application ie Microsoft Word, Microsoft Outlook etc
You have access to the Software installation disks/media and Software Licence
Web

You have a Internet Connection ie your ADSL modem is switched on and you internet light is GREEN.
Able to go onto the Platinum Solution Australia website
Hosting

You have your Client ID ready
You know the domain name ie www.yourdomainname.com.au
You have access to your last hosting bill.
DNS

Its a valid domain name
You have registered your Domain Name.